Because all orders are bespoke, we are unable to accept cancellations or returns. We only offer refunds or accept cancellations in exceptional circumstances.
If changes need to be made to your order, please contact us as soon as possible. If we have started working on your bespoke order, payment for a remake will need to be made. If details change after ordering and approving the design for a printed item such as Save the Date, Invitations, Thank You Cards, table plans, menus etc. , the order must be placed again, as orders are sent to print within 15 minutes of approving a design proposal in writing.
If a return and refund is requested and approved, the refund will be transferred back to the original payment method within 5 working days.
Additional non-returnable items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@millie-stone.co.uk and we will respond with the delivery address. Please enclose the receipt so we can reimburse the shipping if this has been discussed.
To return your product, please get in touch via email hello@millie-stone.co.uk and we shall tell you the best shipping address to use.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning items over £50, you may consider using a trackable shipping service or purchasing shipping insurance in case the item gets lost. If this is the case, we would be unable to refund your item.
Contact us at hello@millie-stone.co.uk for questions related to refunds and returns.
