Delivery Queries & Timescales
Thank you for considering Millie Stone for your wedding stationery needs!
All weddings are different; depending on whether your wedding is abroad, your guests may need a lot more notice in order to arrange transport and hotels. As a rule of thumb for UK weddings, please see below:
Save the Dates : 10-14 months prior to your wedding
Invitations : 4-8 months prior to your wedding
On the Day Stationery : no less than 1-2 months prior to your wedding
When considering lead times, please do take into account our turnaround times:
For custom products such as Save the Dates and Invitation Suites, our lead times are 10-12 working days from approval of the emailed design. Your custom design will be emailed over within 1-2 working days.
For custom On the Day items, our lead times are 10-15 working days from approval of the emailed design (some items such as handwritten place cards do not require approval)
Yes! Delivery time is somewhat longer than is detailed on each listing. Please allow at least 2 weeks from notification of sending.
We work with couples from all over the world to achieve their dream wedding stationery for bespoke and custom items.
This all depends on our workload; as we are a small business and we take care over all our custom orders, this takes time. It’s always worth getting in touch with us using our Contact Form to ask the question, but please be aware that we are unable to turn around orders in under 7 working days.
Please allow 1-2 working days for your design to be emailed over for approval. One change can then be made if necessary. If a change is required or there are delays in approval, this will add on extra days to your delivery time, so please keep an eye on your emails.
Digital design approvals will be emailed over for the following products: Save the Dates, Invitation Suite, Wedding Signage, Menus, Thank You Cards
This is a service that is in development. Please get in touch via email@example.com for an update if your order is later than advised and we shall get back to you asap. We are unable to rush through orders.
For Save the Dates and Invitations, there is a minimum order of 10. For place cards and menus, the minimum order is dependent on the item, which is detailed on each listing.
Our working hours are 9am – 5pm GMT, Monday to Friday. For the quickest response, please drop me an email to firstname.lastname@example.org and we aim to get back to you within 1-2 working days.
If you have made a mistake on your delivery address, please contact us via our Contact Form quoting the order number and correct address in full so that we can try to rectify this for you before the order leaves us.
We offer VAT invoices with all bespoke orders but if you require a full VAT invoice for an order placed online, then please email email@example.com with your request and quote your order number. Please note, our VAT number is 436 0338 13.
Custom Items (Save the Dates, Invites, Menus, Thank You Cards, Large Signage)
You are able to cancel your order after the order has been placed. However, please be aware that once approval has been issued to us in writing, we send to print straight away, in which time there isn’t an option to cancel.
We strive to make the process as easy as possible for you, and will do all we can to give a full refund if a cancellation is made in time.
Place Cards & other handwritten items
We are very transparent at Millie Stone, and if we have not begun your work we can offer a full refund. If we have begun your job (which is normally 1-3 working days after order has been placed), a refund cannot be issued.
Design & Order Process
Currently we do not have this as an option for our custom designs, so it would be classed as bespoke. Please get in touch via our Contact Form to discuss extra bespoke costs involved for this.
If you need to have the guest names on a custom design, please consider printed envelopes so they can be addressed to the exact guests.
Yes; one change is included within your Save the Date, Invitation, Menu or Signage order, but the actual design of the product cannot be changed once the order has been placed.
The change can be made after the digital proof is emailed over but be aware that this adds on extra days to your turnaround time.
After the approval via email, lead times are 10-12 working days.
Absolutely! Sample packs allow you to choose a maximum of 5 non personalised samples in a sample pack.
Yes! Day and evening invites are the same price. Evening invitations must be placed once the day invitation order has been put into the cart, in order to keep all information separate.
Yes, this is an option. If you see a design on my website and would like up to three small elements changing to make it more personal, please get in touch via our Contact Form to discuss extra cost implications. For a truly unique design and personal service, do consider going the Bespoke route.
Having your menu on your RSVP cards would be classed as bespoke design. Please get in touch via the Contact Form to discuss your bespoke options.
Unfortunately not. We require all of your information when you place your order so we can stick to our turnaround times.
For more flexibility, bespoke may be best for you; please visit our Bespoke Page or get in touch via our Contact Form. We can then invoice you directly for bespoke items and you can take your time with the content. Please allow 2 weeks minimum for turnaround times for bespoke. The average timescale for bespoke is 6-8 weeks including design time, proof printing and printing of the final items.
It is totally dependent on your day and venue, but a few popular points are below. On average, clients often choose 5 key points from below in order to keep it as clear as possible for your guests:
RSVP : how to RSVP (phone number / website / email / RSVP card) and RSVP date
Full venue address if not on invitation
Parking at venue
Gift information/web link
Link to wedding website for further info
We suggest one Save the Date and Invitation Suite per household. Please allow for some spares (we suggest around 10) in case they get lost in the post. Extras are also good for flatlay photography on the day, keepsakes, or if you make new friends before the big day!
Extras are always recommended because there’s a minimum order of 10 for custom items.
Because most place cards have a minimum order to make it worthwhile for us to set up our materials, the minimum order would need to be placed in order to charge that extra cost. Please place the order for the minimum and send over your list.
What makes us unique at Millie Stone is that we send over a personalised digital proof to the email address you provided, rather than placing the order and risking it. This proof can be changed once, but please be aware that changes incur longer turnaround times.