We aim to deliver your standard "off the peg" goods from our studio to you within 7-14 working days of you placing your order (excluding public holidays). Bespoke pieces including design work can take between 4 and 8 weeks, dependent on client feedback times during the design process.
Items over 2kg may require a signature
Because our pieces are bespoke and made to order, we cannot refund or exchange. However, if something arrives faulty, please inform us within 3 days and we can rectify the issue as soon as possible. We aim to be as transparent as possible so all orders are up to customers' expectations. If there are any issues with details, please inform me within 3 days. Details such as spelling, grammar and punctuation for bespoke pieces are the responsibility of the client.
50% of the invoice must be paid in order for us to get started on your order. We accept BACS using the details found on our invoice. We also accept cheque (takes up to 5 days longer than other payment methods). Cash can be used for local business.
Rushed orders required within 2 weeks are charged an extra 25% on top of the total cost of the order, and charged Special Delivery for shipping, which can exceed £10.